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Smart Call Routing

The right customer. The right location. The right agent.

Route calls based on the location, project, branch or area the customer is enquiring about.

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1
Customer enquires about a location
2
Routing rule matches the branch/project
3
Call reaches the right local agent
How It Works

Every location gets the right team.

Customer asks about Location A IVR / Routing Rule Location A Agent
Customer asks about Location B IVR / Routing Rule Location B Agent
What The Agent Sees

Local knowledge matters.

Information the assigned agent can understand:

Where It Helps

Industries

Real Estate

Route plot/property enquiries to the relevant project agent.

Rental & Office Space

Connect callers to the team handling the relevant location.

Retail / Outlets

Associate calls with the correct branch.

Hospitality & Events

Route callers to the relevant venue or event team.

Routing that understands where the customer is going.

This is location/project/branch-based IVR routing — not GPS-based routing.
Questions

Frequently asked questions

No. Routing is based on the location, project or branch the caller selects or enquires about through the IVR — not the caller's physical GPS position.

Routing rules can be configured for as many locations, projects or branches as your account needs.

Yes — rules can be updated as your active projects, branches or listings change.

You can configure a fallback so the call still reaches someone, rather than going unanswered.

Connect every enquiry to the team that knows the location.

Talk to our team about Location-Based Routing for your business.

Book a Demo Browse All Use Cases

Explore other use cases

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AI Voice Concierge

Automate routine calls, availability checks and routine qualification before human handoff.
IVR-to-WhatsApp

Move callers from voice to WhatsApp support through an SMS handoff.
Instant Lead Capture

Turn missed calls, advertisements and inbound enquiries into customer records.
Sticky Agent Routing

Reconnect returning customers with the agent who already knows their history.
Call-to-Ticket

Turn complaint calls into trackable cases for follow-up and escalation.
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