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Voice + Messaging

Turn a phone call into a digital conversation.

Give callers a simple choice inside the IVR: continue with an agent or receive a message that takes them to WhatsApp support.

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1
Customer calls
2
IVR offers a messaging option
3
SMS with WhatsApp link is sent
4
Conversation continues on WhatsApp
How It Works

One call. More ways to continue.

1

Choose

Caller selects the messaging option inside the IVR.

2

Message

The system sends an SMS containing the WhatsApp support link.

3

Continue

The customer continues the interaction through WhatsApp.

Two Paths

Give customers a way out of the queue.

Traditional path
Call IVR Agent Support
Messaging path
Call IVR SMS WhatsApp
Real-World Workflow

A real-world workflow

A customer calls an enterprise support number and is given multiple choices. One option triggers an SMS containing the company's WhatsApp support link, allowing the customer to move from voice into messaging.

Where It Helps

Where it can help

Support

Move customers into digital support.

Customer Service

Give callers another communication path.

High-Volume Enquiries

Use messaging for interactions that don't require a live conversation.

Questions

Frequently asked questions

The SMS link opens WhatsApp on the caller's device. If they don't have it installed, they'll be prompted to install it before the conversation continues.

Yes — the WhatsApp option sits alongside the normal agent path in the IVR, it doesn't replace it.

Setup depends on your existing WhatsApp Business configuration. Our team can confirm the exact requirements for your account.

The SMS is triggered as soon as the caller selects the option in the IVR, so the WhatsApp link reaches them within the same call.

Give every caller the right next channel.

Talk to our team about IVR-to-WhatsApp for your business.

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