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Complaint Management

Every complaint becomes a case, not a forgotten call.

Convert incoming complaint conversations into structured records that teams can track, update and escalate.

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1
Customer calls with a complaint
2
Agent captures the issue
3
Ticket created with notes + recording
4
Follow-up or escalation
How It Works

From call to resolution workflow.

Customer calls IVR routes complaint Agent captures issue Ticket created CRM notes + recording Follow-up / escalation
What's Included

Keep the whole case together.

Complaint Details

What happened and what the customer needs.

CRM Notes

Additional context captured by the agent.

Call Recording

The original conversation remains available.

Ticket History

Track what happens next.

Escalation

Move unresolved cases to the appropriate team.

Where It Helps

Real-world markets

Consumer Helplines

Capture disputes and complaints.

Insurance Support

Manage customer disputes and follow-up cases.

Enterprise Support

Create trackable support cases from calls.

Government Grievances

Capture citizen/farmer complaints for further handling.

The workflow is call → agent → complaint capture → ticket → notes → escalation/follow-up. This is not an automated ticket resolver and does not imply automatic resolution.
Questions

Frequently asked questions

No. The workflow captures and tracks the complaint — an agent handles capture, and resolution follows your team's own escalation process.

Yes — the call recording stays attached to the case alongside the agent's notes.

Yes — unresolved cases can be moved to the appropriate team for further handling.

That depends on your setup — our team can talk through how call-to-ticket fits alongside or into the tools you already use.

Turn a customer complaint into an actionable case.

Talk to our team about Call-to-Ticket for your business.

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