Live dashbaord
Call traffic statistics on realtime basis
Multi-level IVR
To offer self-help option to customer basis his preference
Unlimited channels
Capability to log all calls - creation of unlimited agents possible
Call recording
Availability of all call recordings for a duration of 12 months
SMS Notification
Caller details sent as SMS notification to agent post call termination
Call tracking
Easily track your customer calls to increase productivity and sales
API Integration
Capability to integrate with third-party systems
Filters for analysis
Use various filters to generate call reports the way you like
Reports download
Download report in CSV format for excel visualization
After hours call routing
Play a recorded message to the callers who call after office hours
Sticky agents
Let your callers speak to the same agent they spoke before
Block callers
Block malicious callers
Custom greeting
Greet your callers with customized and professional voice
Conversation notes
Capability to add conversational notes to each call
